The following guidelines concern the general conditions of sale for all products proposed by ALAIN MILLIAT SAS on its website www.alain-milliat.com. Any order for a product offered for sale on the website www.alain-milliat.com implies acceptance of the following general conditions of sale.
ARTICLE 1 – PURPOSE
The following contract defines the rights and obligations of ALAIN MILLIAT SAS and its customer in connection with the sale of products proposed on the website www.alain-milliat.com. These general conditions establish the entire rights and obligations of ALAIN MILLIAT SAS and its customer in connection with the sale of products proposed on the website www.alain-milliat.com, without any other condition beyond those prescribed by these general conditions. ALAIN MILLIAT SAS reserves the right to modify or alter these terms at any time.
ARTICLE 2 – CONTACT DETAILS
ALAIN MILLIAT SAS with a capital of 988 771,40 euros 660 route de Bonneton 69530 ORLIENAS France Telephone : 0033478051464 R.C.S. Lyon 450388228 SIRET 450 388 228 00014 VAT registration number : FR92450388228
ARTICLE 3 – PRODUCTS
The products proposed on sale comply with current French legislation and standards applicable in France as of the date of purchase. Photographs showing the articles have an indicative value. Prices indicated include VAT but do not include shipping charges. Free shipping can apply, depending on the size and value of your order. This information is available when ordering. Sales prices can change at any time. The customer is aware that his order will be delivered by postal services.
ARTICLE 4 – ORDERS
An order placed on the e-commerce boutique is valid once the customer clicks on « Complete Checkout ». The placing of an order implies the acceptance of these general conditions of sale and is considered as proof of the date the order is placed. The buyer will be notified of his order by electronic mail by ALAIN MILLIAT SAS.
ARTICLE 5 – PAYMENT OPTIONS
All orders are payable in euros. ALAIN MILLIAT SAS reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and degree of exectution, in the event of non-payment or any other event considered as a fault of the buyer. To proceed to the payment, the buyer has the choice of the following payment options: A INSTRUIRE. For bank card payments, bank accounts are debited at the time the order is placed, to the condition of having obtained prior authorisation with the relevant payment centers, in the absence of which the order will not be taken into account. The payment order may be revoked in case of misuse of the card in accordance with the agreement between the customer and his bank.
ARTICLE 6 – WITHDRAWAL RIGHTS
Every customer who is not satisfied by the products ordered on the e-commerce website is entitled to exercise his right of withdrawal in optimum conditions. In application of article L. 121-20 of the French Consumer Code, the buyer has a period of seven (7) working days within which to return, at his own expense, the product(s) ordered should they fail to give satisfaction. Said time period begins on the day of delivery of the order. The customer has the choice to ask either for the refund of the paid sums (including shipping costs of delivery, but not return) or for the exchange of the product. The product(s) must imperatively be returned in perfect condition for reselling.
ARTICLE 7 – REFUND POLICY
In the hypothesis of the exercise of the right of withdrawal, the customer will be refunded within a maximum of thirty (30) days from the day the returned product(s) are delivered to our warehouse. The customer has the choice to ask either for the refund of the paid sums, or for the exchange of the product.
ARTICLE 8 – DELIVERY
ALAIN MILLIAT SAS guarantees to deliver customers orders within a maximum of thirty (30) days from the date of the order. Product(s) is(are) delivered to the address mentioned by the customer on the order form, in mainland France. Invoices are sent by electronic mail to the electronic mail address mentioned by the customer in his account details or when ordering. Any complaint shall be sent in writing to the address mentioned above. In the event of damaged product(s), the customer agrees to report it by mail, together with photographs of the damaged item(s) within three (3) days following the receipt of the order. ALAIN MILLIAT SAS agrees to refund or exchange the damaged item(s), according to the customer's wish. ALAIN MILLIAT SAS does its utmost to meet the delivery date set by the customer when ordering. The delivery date set by the customer is indicative and non binding.
Delivery in Metropolitan France is provided by Chronopost, and delivery cost are:
- 8 euros for any order including 1 to 5 products
- 14 euros for any order including 6 to 11 products
- free for 12 or more products.
ARTICLE 9 – PERSONAL INFORMATION
The customer admits having taking knowledge of the fact that personal data collected will be processed by computer. This computer processing has been declared to the CNIL on the following number: XXXXXXXX. The customer's personal data will only be used by ALAIN MILLIAT SAS to serve the purpose of assiting and informing his customers. The customer is entitled to access and modify personal data collected by ALAIN MILLIAT SAS at any time.
ARTICLE 10 – GOVERNING LAW
The parties agree that all clauses in these present general conditions of sale are governed by French law.
ARTICLE 11 – DISPUTES
In the hypothetical event of a dispute, the parties involved commit themselves to seeking out an amicable solution before resorting to any legal action. Failing amicable agreement, any action at law arising out of or relating to these general conditions of sale shall be brought before the competent courts.
ARTICLE 12 – FORCE MAJEURE
The parties cannot be held responsible of having failed to meet their contractual obligations when the failure to implement the respective obligations was originated by force majeure. It is explicitely agreed that, other than those which are normally accepted by case law of French courts and tribunals, the following shall be considered as cases of force majeure : strike, civil or foreign warfare, riot, declared or undeclared hostilities, partial or complete destruction of production sites or other premises and facilities, manufacturing incidents, transport disturbances, supply difficulties, or any other fortuitous event which either totally or partially delays or prevents ALAIN MILLIAT SAS to fulfill its obligations. The immediate effect of a force majeure event, as described above, will be to suspend execution of the contract ; if the force majeure event lasts more than one (1) month, the customer would then have the right to cancel the pending order, refund then taking place under the conditions given in article 7 of these general conditions of sale.
ARTICLE 13 – PARTIAL INVALIDITY
Should any provision of the present general conditions of sale become null and void as a result of a change in legislation, regulations, or by virtue of a court decision, the other provisions of the present general conditions of sale shall remain in full force and effect.
ARTICLE 14 – LIMITATION OF LIABILITY
ALAIN MILLIAT SAS cannot be held responsible for indirect, special or consequential damages that could arise from the purchased product(s).